If you have received the correct order and are unsatisfied with the fit of the item, we’re happy to accommodate this request within 14 days of receiving. Items must be unworn, unwashed, and undamaged, with tags still attached. All items are exchangeable for store credit only. Once we receive the item, you will be given a store credit of the same price as the returned product. Store credits are valid for five years from the date they were issued. Exchanges can be accommodated on a case by case basis. If you wish to exchange for a different size or item, please include this information in your email and we will do our best to accommodate your request based on availability.
To return an item, please email ca@gatoheroi.com and include:
Your order number, receipt, and/or proof of purchase.
Name on the order.
Email address on the order.
Your request.
gH ~ DOMESTIC returns:
Please allow 1-2 days for your request to be processed, and only proceed with your return once you have received a gH ~ return shipping label from our fulfillment center.
gH ~ INTERNATIONAL returns:
Please allow 1-2 days for your request to be processed, and await return instructions. Please note, the customer is responsible for shipping the item back to our office for international returns, and will incur the shipping cost.
International Customs & Duties:
All international taxes, customs and import duties will be billed to the recipient by the courier when the parcel reaches its destination country. These charges must be paid by the recipient. We do not take responsibility for these costs and do not offer compensation to cover any of these charges. If a recipient refuses to pay the taxes, customs or import duties, the parcel will be abandoned and will not be eligible for store credit or refund.
SHIPPING:
gH ~ SURFBOARD domestic:
All surfboards shipped in the US will have a packaging fee of $75.00 per board. This will ensure that you receive your board in good condition. We use a freight carrier, and you must be present at time of delivery to receive and inspect the board(s). You must report any damages at the time of delivery with driver present. Domestic shipment prices vary on destination, but typically do not exceed $200 for delivery to the East Coast.
gH ~ SURFBOARD International:
Surfboard shipping rates for International orders will be applied accordingly depending on length and place of shipping. We will send you the quote before processing your order to confirm the purchase. Once the board has been picked up, you will be contacted by one of our shipping providers with a tracking number and to set up a time and date for delivery with you.
We use Map Cargo for shipping. Shipping ranges from $200 - $350 depending on the size and weight of the board, additional items, and for a door to airport service. If you would like a residential delivery, the price will increase based on the distance needed to travel from the closest airport.
